Privacy Policy

Launch Experts ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your personal information when you interact with us, including through our website, our advertising (such as Facebook and Instagram lead forms), and our marketing services. We handle personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information we collect

We may collect the following personal information:

• Contact details — your name, email address and phone number.
• Business information — details about your business, such as your industry, marketing budget and the challenges you're trying to solve.
• Information you submit — any information you provide through our website forms, lead forms, enquiries, or when you book a consultation.
• Technical and usage data — information collected automatically when you visit our website, such as your IP address, device and browser type, and pages viewed (via cookies and similar technologies).

When you submit a lead form on Facebook or Instagram, Meta Platforms, Inc. provides us with the information you choose to share through that form.

2. How we use your information

We use your personal information to:

• respond to your enquiry and contact you about your free strategy session or consultation;
• provide, manage and improve our marketing and advertising services;
• send you relevant information, offers and updates (where you have not opted out);
• analyse and improve our website and advertising performance; and
• comply with our legal obligations.

3. How we collect information through advertising

We run advertising campaigns on platforms including Facebook and Instagram. When you complete a lead form, the platform shares the details you submit with us so we can follow up. These platforms also process your information under their own privacy policies. See Meta's Data Policy at facebook.com/privacy/policy for more information.

4. Disclosure of your information

We do not sell your personal information. We may share your information with:

• our team members and contractors who help us deliver our services;
• third-party service providers (such as CRM, email and analytics providers) who process data on our behalf; and
• government or regulatory bodies where required or authorised by law.

Where we use service providers located overseas, we take reasonable steps to ensure your information is handled consistently with the APPs.

5. Cookies

Our website uses cookies and similar technologies to help it function, remember your preferences, and measure the performance of our advertising. You can control cookies through your browser settings; disabling them may affect some website features.

6. Data security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Retention

We keep your personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by law. When it is no longer needed, we take reasonable steps to destroy or de-identify it.

8. Your rights

Under the APPs, you can:

• request access to the personal information we hold about you;
• ask us to correct information that is inaccurate or out of date; and
• opt out of marketing communications at any time (via the unsubscribe link or by contacting us).

To make a request, contact us using the details below.

9. Complaints

If you believe we have breached the Australian Privacy Principles, please contact us first so we can try to resolve the matter. If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

10. Changes to this policy

We may update this Privacy Policy from time to time. The current version will always be available on this page, with the "Last updated" date revised accordingly.

11. Contact us

If you have any questions about this Privacy Policy or how we handle your personal information, contact us at: